The only way to be sure you're buying a genuine Bose product is to buy directly from Bose or a Bose authorized dealer. Bose products purchased by consumers directly from Bose or an authorized dealer, whether online, by telephone, from a catalog or in a store are genuine and carry the Bose limited warranty.
Buying from unauthorized dealers through popular e-commerce sites, including deal-of-the-day sites and group sales channel sites, can be risky. Unless the dealer provides a receipt showing purchase from an authorized dealer, the products carry no warranty from Bose. Moreover, products purchased from unauthorized dealers may be counterfeit or stolen goods, and if you attempt to resell such products, you may be subject to significant civil liability and/or criminal penalties.
Watch out for counterfeit products
There are growing numbers of counterfeit products in the marketplace. Bose has become aware of sales of counterfeits of most types of Bose® headphones, including IE2, MIE2/MIE2i, SIE2/SIE2i, Freestyle, QuietComfort® 3, 15, 25, and 20/20i, OE2/OE2i, AE2/AE2i, and Bluetooth® headsets, as well as SoundLink® Mini and SoundLink Colour speakers and older model in-ear and on-ear headphones by unauthorized sellers on popular auction and other e-commerce websites, and in flea markets. In some cases, sellers located in China claim to be selling genuine "OEM" headphones, but these products are fake. Typically, these products are sold at lower prices than those offered by Bose and its authorized dealers, but the prices are often not low enough to cause buyers to suspect that the products are counterfeit. The counterfeit products do not meet the high standards of performance found in genuine Bose products.
The counterfeit products and their packaging are extremely close in appearance to genuine Bose products, but they do not meet the high standards of performance found in genuine Bose products. Counterfeiters go to great lengths to make their products look like genuine products. They include warranty registration cards in the packaging, and apply serial numbers to the products that copy genuine Bose serial numbers to make them look authentic. They have even copied the hologram sticker that Bose applies to its products to assist us in identifying fake products. It is extremely difficult to distinguish fake products from the real ones. If you believe that you may have purchased counterfeit Bose products, we encourage you to contact [email protected] so that we may be able to assist you in determining whether the product is counterfeit.
Headphones and headsets are the Bose products that we have seen counterfeited most often, but we have also encountered counterfeit speakers, such as 101, 301, and 502A models, and, occasionally, the BOSE trademark is applied to products that are unlike any that we currently produce, such as karaoke microphones. In all cases, your best protection against buying fakes is to purchase from an authorized dealer.
If you would like to report a suspected counterfeit Bose product, please send an email to [email protected]. Bose appreciates your assistance in preventing the distribution of counterfeit products.
Framingham, Massachusetts, USA